[B1] Food Delivery Problem | Real-Life ESL Practice

Practice real-life customer service English with this B1-level conversation! In today’s episode, Jessica introduces a practical and realistic situation: a food delivery arrives with a missing item, and the delivery man politely explains how Lisa can request a refund through the app.This lesson helps ESL learners understand common phrases, polite expressions, and useful vocabulary for solving delivery issues. You’ll learn how to describe a problem, ask for help, respond professionally, and handle real communication situations in simple, natural English.Perfect for B1 English learners who want to improve workplace English, daily communication, and customer service skills.👉 Don’t forget to like, subscribe, and share your own pet story in the comments!