Backgammon, Pickleball & Women in Business: An Interview with Stacy Sherman from Doing CX Right

While attending Reuters Customer Service and Experience West in San Diego, Brian and David met up with Stacy Sherman, an award-winning keynote speaker, author, advisor, and host of the Doing CX Right podcast. From bonding over their love for pickleball and backgammon to Stacy's perspective on the true role of a CXO (chief experience officer) and gender equality in the workplace, this is an episode you don't want to miss. During the event, Stacy moderated two panels, one presentation, and hosted a Women in CX Breakfast. In this episode, she shares some insights from that breakfast, namely what one business issue women most want addressed this year. This is Part 1 of 2 with Stacy Sherman. We enjoyed learning about her personal life in this episode, but the next one is all business. Subscribe to No Hold Time so you don't miss it. To hear more from Stacy Sherman, visit doingcxright.com or find her LinkedIn Learning course, "Increase Customer Loyalty by Doing Agent Experience (AX) Right." Did you hear an unfamiliar term or acronym in this episode? Visit mosaicx.com/glossary to find out what it means. Do you have something to say about this episode? Join the conversation by finding Mosaicx on LinkedIn or visit mosaicx.com/podcast.