Baker Johnson — Transforming CX by Putting AI Behind People, Not Between Them

Baker Johnson is the Chief Business Officer at UJET and a strategic growth executive with nearly 20 years of leadership experience in customer experience (CX), AI, data, and technology. He has a proven track record in building growth strategies for high-growth, VC- and PE-backed SaaS companies, driving revenue and enterprise value in the SaaS and CX markets. Baker Johnson LinkedIn: https://www.linkedin.com/in/bakerjohnson/ Website: https://ujet.cx/ Flor Laorga LinkedIn: https://www.linkedin.com/in/flor-laorga/ X: https://x.com/florlaorga Website: https://aifn.co/flor AI Frontier Network Website: https://aifn.co LinkedIn: https://www.linkedin.com/company/ai-frontier-network/ X: https://x.com/aifn_co YouTube: https://www.youtube.com/@ai-frontier-network OUTLINE 00:00 Start 00:35 Baker Johnson’s CX Journey 01:58 Making CX More Human with AI 03:41 Shifting from AI Deflection to Human-Centered Design 07:59 Building Teams That Embrace Innovation 10:10 Companies Driving CX Innovation 13:51 Agent-to-Agent: The Future of CX 16:11 Baker’s Personal Approach to AI Tools 19:17 Staying Grounded Amid Rapid Tech Change 22:48 Advice for the Next Generation in an AI World