Balancing human and AI in delivering meaningful solutions for credit union members

Traditional views on financial milestones and pathways to financial security are changing, and we need different solutions to address our changing needs at various stages of life. In this episode of One Vision — FinTech Fuse! Theo chat with April Clobes, President/CEO of MSU Federal Credit Union, on the impact of technology in the credit union industry. There is an immense interest in deploying AI to create personalized solutions for members and drive efficiencies for credit unions; how we can best leverage the technology in a responsible and fair manner is an on-going exercise. Financial services industry is at an interesting and exciting crossroad. Much work to be done, there is. One Vision Podcast is a fintech, banking, and AI podcast hosted by Theodora Lau (Founder, Unconventional Ventures; author of Banking on (Artificial) Intelligence). One Vision goes beyond the headlines on AI, agentic commerce, digital banking, financial inclusion, and the future of money — with founders, analysts, venture capitalists, technologists, and operators building the next chapter of financial services. New episodes weekly. Featured guests include leaders from Ant, bunq, J.D. Power, Forrester, IBM, Microsoft, Salesforce, SAS, SAP, and Wall Street Journal. Recognized in American Banker's Top 20 Most Influential Women in Fintech. Hosted on Acast. See acast.com/privacy for more information.