Balancing Innovation and Ethics: The Role of Agentic AI in the Payer Landscape

In this episode of the Becker's Healthcare Podcast, Erika Spicer Mason speaks with Neetu Rajpal, CEO of Lilac Software, about the evolving role of AI—specifically agentic AI—in the healthcare payer space. Neetu shares how this emerging technology is being applied to streamline claims grievances, close care gaps, and support Medicare Advantage programs, all while emphasizing the importance of ethics, patient-centered design, and regulatory compliance. This episode is sponsored by Lilac Software.