Banking in transition Episode 11: Why banks need to handle complaints better

The way banks handle the complaints process is vital to customer satisfaction and retention, Ben Garratt, director of retail banking at consultancy Huntswood tells David Robinson, online editor at The Banker. The Banker has been a trusted source of global banking information since 1926, subscribe now to get expert news, opinion and insight into the banking industry. Hosted on Acast. See acast.com/privacy for more information.