Banking on Education Ep. 2- Inside the Contact Center: Protecting members with care

In this episode, we sit down with Angie Garcia, Senior Contact Center Representative, to explore the vital role our contact center plays in supporting members. We discuss key topics such as fraud prevention, online banking security, and handling merchant disputes. Angie also shares how our team approaches each interaction with empathy to ensure members feel supported through every challenge. Tune in for expert insights and practical tips to help safeguard your finances.The information provided in this podcast is for educational purposes only and should not be considered financial, legal, or professional advice. Gulf Coast Educators Federal Credit Union makes no representations as to the accuracy, completeness, or suitability of any information shared. Listeners are encouraged to consult with a qualified professional regarding their individual financial needs.The views and opinions expressed in this podcast are those of the hosts and guests and do not necessarily reflect the official policy or position of Gulf Coast Educators Federal Credit Union.