Be Deliberate With Your CX: Create Excellence and Know What the Customer Wants

from The Chief Customer Officer Human Duct Tape Show · host Jeanne Bliss

While I'm on vacation, I want to replay this podcast and leave you with a few valuable gems from Horst Schulze to inspire us in the new year. Horst is the founder and former CEO of the Capella Hotel Group, Co-founder & Former COO of The Ritz-Carlton Hotel Co. and author of Excellence Wins. He is currently serving as the expert in residence at Arch + Tower, a boutique, organizational strategy consulting firm specializing in customer and employee experience.

Episode metadata supplied by the publisher feed · Published Jan 15, 2022

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Be Deliberate With Your CX: Create Excellence and Know What the Customer Wants

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