"Be the 5%": Amazon Connect Customer Reveals the Ultimate AI Playbook

95% of enterprise AI pilots never reach production. Not because the technology fails — because the approach does.At CCW Las Vegas, CX Today's Rob Scott sat down with Hannah Bloking (Head of Applied AI Acceleration Solutions Architecture, Amazon Connect Customer), Andrei Papancea (Head of AI Engineering, AWS), and Nate Brown (Co-Founder, CX Accelerator) right after their session on why AI pilots fail — and what the 5% who succeed do differently.Three questions. Three perspectives. Fifteen minutes of the most practical AI deployment advice from the conference floor.What CX leaders are really afraid of when it comes to AIWhat actually kills a pilot before it shipsWhat the organisations that succeed do differentlyKey takeaways:Speed is a differentiatorIterate — don't aim for perfectionMinimise confusion for customers, agents, and teamsReported live from CCW Las Vegas 2026More coverage at cxtoday.com