Becoming an Agentic Enterprise: AI in Action with Salesforce

In Episode Two of THE SHIFT, Danny Levy goes deep into one of the most important transformations unfolding in business today: the rise of the Agentic Enterprise.Joining him is Gavin Barfield, VP & CTO for Solutions in ASEAN at Salesforce - a technologist, strategist, and trusted advisor to some of the region’s most ambitious organisations. With decades of experience at the forefront of enterprise innovation, Gavin brings clarity, realism, and practical insight to a topic often clouded by hype.Together, they explore what it actually means to operationalise AI at scale. From autonomous agents that can sell, service, and support customers, to the organisational shifts required to unlock human creativity, this conversation moves beyond theory into tangible, real‑world impact.Gavin shares examples from across Singapore and ASEAN - including Salesforce’s own role as “customer zero” - revealing how AI agents are already handling millions of interactions, automating routine work, and redefining productivity, while still keeping humans firmly in the loop.The conversation also looks ahead:How AI will reshape jobs, skills, and leadershipWhy accessibility and localisation are critical to AI adoptionHow businesses of every size - from global enterprises to SMEs - can participate in the AI economyWhy the Agentic Enterprise may prove as foundational as electricity itselfGrounded, thoughtful, and forward‑looking, this episode is a must‑listen for leaders navigating the next era of business - where intelligence is embedded, work is reimagined, and technology truly works alongside people.This is AI in action. This is the next SHIFT.