Becoming Better Ops Leaders: Lessons from Operations Nation

Ops isn’t just about keeping the lights on anymore.As Aušrinė Keršanskaitė, co-founder of Operations Nation, puts it – today’s ops leaders are expected to drive growth, protect culture, and build resilience. And if you’ve ever felt like the “glue” holding everything together without always getting recognition, this one will hit home.In this episode of The Handbook: The Operations Podcast, Aušrinė joins Harv to talk about the evolution of operations, the community she’s built for ops leaders everywhere, and what it takes to step into leadership with confidence.Here’s what we get into:How so many of us “fall into” operations without a playbook – and how to build one for yourselfThe loneliness of ops roles, and why communities like Operations Nation matterTraits that define a brilliant ops leader today – from resilience to influence over executionHow startups’ scrappy mindset can sharpen your approach to tooling, automation, and scalingThe real opportunity with AI in ops (hint: it’s not about replacing your team)Whether you’re a COO, head of ops, or still figuring out your path – this conversation is packed with lessons on how to elevate your role and find support along the way.Additional Resources: 👉🏽 Follow Aušrinė on LinkedIn: https://www.linkedin.com/in/ausrine/ 💡 Check out Operations Nation: https://operationsnation.com/ 📣 Get your tickets for cONference 2025 in London (£30 off with code SCORO): https://luma.com/onconference2025 📚 The ON COO Course: https://operationsnation.com/resources/coo-resources 👨🏽 Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/ 📈 Measure your business maturity and find out how to get to the next level: https://bit.ly/assess-business-maturity 📬 Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter: https://www.scoro.com/podcast/#handbook ➡️ This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system. Sign up for a free trial or a demo at https://scoro.com/demo – and for the VIP treatment, tell them Harv sent you.