Befriending Your Back Office

Send us Fan MailIn this engaging episode, our panel of experienced home health therapists discusses the importance of building strong relationships with schedulers and back office staff.The conversation highlights how schedulers serve as the backbone of home health operations, coordinating patient visits and helping therapists navigate the chaos of daily scheduling. The therapists share personal experiences about their favorite schedulers (with special mentions to "Pat") and how these relationships develop over time.Key discussion points include:The value of appreciation - Simple gestures like saying "thank you," giving public recognition, and acknowledging extra efforts make schedulers feel valued and more likely to go above and beyond.Understanding scheduler challenges - The panel reflects on how schedulers must simultaneously balance patient needs, therapist preferences, and company requirements.Setting healthy boundaries - As therapists move through different life stages, learning to say "no" becomes essential to prevent burnout. The group discusses how good schedulers help protect therapists' time and personal boundaries.Weekend scheduling complexities - The conversation covers the unique challenges of weekend visits, including last-minute changes and communication differences with weekend staff.Practical relationship-building tips - From coffee gift cards to birthday wishes to stopping by the office for non-work conversations, the panel offers simple ways to strengthen scheduler relationships.The episode ends with reflections on how these relationships evolve throughout a therapist's career and the mutual respect that develops between clinicians and their scheduling teams. A lighthearted conversation about saunas and Texas heat weaves throughout, showcasing the panel's camaraderie.Perfect for home health professionals looking to improve workplace relationships and efficiency daily.The Home Health Suit + Scrubs Podcast is your weekly dose of real talk for home health clinicians. Hosted by Dan Haggerty—a national home health therapy executive—and three seasoned home health PTs, Lisa Thompson, Dan Catuccio, and Brendan Kirby, each episode dives into the topics that matter most: safety, efficiency, clinical care, and career growth. Whether you’re a new grad or a home health veteran, you’ll find practical tips, relatable stories, and candid conversations designed to help you thrive in the field. From navigating tricky documentation to setting boundaries and staying safe on the road, Suit + Scrubs blends real-world insight with a touch of humor to make your commute between visits more useful—and more fun.CONNECT WITH USLinkedin: https://www.linkedin.com/company/103039580/admin/dashboard/Facebook:https://www.facebook.com/careinmotionhhInstagram:https://www.instagram.com/careinmotionhh/FREE RESOURCEShttps://careinmotion.co/learning-center/SHOP FOR HOME HEALTH RESOURCEShttps://careinmotion.co/care-shop/Hosted by Dan Haggerty, Lisa Thompson, Dan Catuccio, and Brendan KirbyCONNECT OUR HOSTSDan Haggerty https://www.linkedin.com/in/daniel-haggerty/Lisa Thompson https://www.instagram.com/homehealthchronicles/Dan Catuccio https://www.instagram.com/dan.catuccio/Brendan Kirby https://www.linkedin.com/in/brendan-kirby-99194b232/