Behind The Headset | Erica Roberts
from The Line & The Oath Hosted by Tony Ottaviani
In this episode, we sit down with Erica Roberts for a real conversation on dispatch, leadership, communication, and what it actually takes to stay calm when everything around you is chaos. Erica shares how her journey in emergency communications began, what she has learned from more than 20 years behind the headset, and why dispatchers play a far bigger role in public safety than most people realize. From high-pressure calls and training mindset to the disconnect between dispatch and the field, this episode is packed with insight for anyone who cares about service, leadership, and the unseen side of emergency response. Podcast- LifeLine911
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