Behind the Headset: Honoring Mills County Dispatchers | Dawn Christensen & Travis Hitchcock

When you call 911, the first voice you hear isn’t police, fire, or EMS… it’s a dispatcher.In this episode of Mills County Roots, we sit down with Travis Hitchcock, Director of Emergency Management & Telecommunications, and Dawn Christensen, Lead Dispatcher, to give you a real look inside emergency communications.This is what most people never see.You’ll learn:• What actually happens during a 911 call• Why dispatchers are the true first responders• The challenges of rural emergency response• How multiple high-pressure situations are handled at once• What you should know to help responders reach you fasterRecorded during National Public Safety Telecommunicators Week, this episode shines a light on the people working behind the scenes to keep Mills County safe.Take a minute to watch… and you’ll never think about 911 the same way again.