Behind the Headset: What It’s Really Like to Be a 911 Dispatcher

What’s it really like to be the voice on the other end of a 911 call?In this episode of All In. Always., I sit down with a former 911 dispatcher to talk about life behind the headset—from the technology and training to handling frantic callers, long shifts, difficult calls, and what happens when the headset finally comes off.This is the side of 911 most of us never get to see.