Behind the Pizza: Building Community and Culture with Avery Ward episode artwork

EPISODE · May 16, 2025 · 19 MIN

Behind the Pizza: Building Community and Culture with Avery Ward

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailAvery Ward, CEO of Little Italy Pizza, shares how he transformed his family's business from a small pizza shop into a multi-million-dollar restaurant group. In this episode, Avery talks about the power of content marketing, building lasting relationships with customers, and staying true to core values while innovating. From the “Slice of Life” series to the challenges of creating a great guest experience, Avery dives into what’s worked for Little Italy and what’s next on their journey.Zack and Avery discuss:Avery’s journey from Apple Genius to CEOHow creating content helped Avery transform the culture at Little ItalyThe impact of "Slice of Life" series on employee and customer engagementWhy relationships with customers are key to success in the restaurant businessAvery’s strategy for balancing technology and hospitality in a growing brandThe importance of doing the hard work consistently in businessThanks, Avery!Links:Follow Avery on LinkedIn Follow Little Italy on Instagram Visit Little Italy Website

Episode metadata supplied by the publisher feed · Published May 16, 2025

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Send us Fan Mail Avery Ward, CEO of Little Italy Pizza, shares how he transformed his family's business from a small pizza shop into a multi-million-dollar restaurant group. In this episode, Avery talks about the power of content marketing, building lasting relationships with customers, and staying true to core values while innovating. From the “Slice of Life” series to the challenges of creating a great guest experience, Avery dives into what’s worked for Little Italy and what’s next on thei...

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Behind the Pizza: Building Community and Culture with Avery Ward

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This episode was published on May 16, 2025.

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