Behind the Scenes of a Successful Restaurant Experience with Donna Josephson

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailEver wonder how top restaurant brands create a guest experience that keeps customers coming back for more? Prepare to be enlightened as we sit down with Donna Josephson, CMO of Shipley's Donuts, a seasoned marketer who has worked with big names such as Chick-fil-A, Applebee's, Wendy's, and McAllister's. Donna lays bare the common pitfalls marketers often stumble into in the restaurant industry and emphasises the vital role of a partnership between marketers and operators in delivering a memorable guest experience. On this episode, you'll learn from Donna about:Addressing diverse needs of guests Importance of emotional connection Rapid innovationMore!Thanks, Donna!

What this episode covers

Send us Fan Mail Ever wonder how top restaurant brands create a guest experience that keeps customers coming back for more? Prepare to be enlightened as we sit down with Donna Josephson, CMO of Shipley's Donuts, a seasoned marketer who has worked with big names such as Chick-fil-A, Applebee's, Wendy's, and McAllister's. Donna lays bare the common pitfalls marketers often stumble into in the restaurant industry and emphasises the vital role of a partnership between marketers and operators in d...

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Behind the Scenes of a Successful Restaurant Experience with Donna Josephson

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How long is this episode of Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates?

This episode is 18 minutes long.

When was this Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates episode published?

This episode was published on November 16, 2023.

What is this episode about?

Is there a transcript available for this episode?

Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

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