Behind the Scenes of Montage’s World-Class Training Programs - Joli Barfield, Montage International

In this episode, Joli Barfield, Cluster Director of Learning at Montage International, shares her journey from education to hospitality training and the unique approaches her company takes to ensure service excellence.Listeners will learn:Joli's career story.The importance of taking leaps of faith.Insights into the ultra-luxury hospitality environment.The significance of company culture and leadership in hospitality.The power of education and continuous learning.The structure and content of Montage and Pendry's new hire orientation program.The role of empowerment and confidence in hospitality training.The importance of listening to guests to create memorable experiences.Different learning modalities and their application in hospitality training. A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands