Ben Burton & Dominik Chmielewski - Rental Heroes

My guests in this episode are Ben Burton and Dominik Chmielewski from Rental Heroes, a natural language chatbot called Alex that is now assisting 37,000 tenants across Australia by handling their property related questions and issues. Prior to getting together to set up Rental Heroes, Ben held senior leadership positions in both the telecommunications and insurance sectors, specialising in customer service digitization, while Dom, who also has a telecommunications background, has complimentary experience in project management and supply chain management. Alex uses an app most of us already have on our phones, namely Facebook Messenger.