Ben Sencenbaugh - Designing World-Class Property Management Systems

Season 2, Episode 10 of the Owner Occupied podcast with Peter Lohmann & special guest Ben Sencenbaugh. In this episode we discuss: (00:00) - Intro (01:56) - Ben’s background & Career (06:52) - Ben’s experience working at NASA (10:26) - Can you discuss the software you’ve built to facilitate property management? (17:31) - How would you advise someone in PM who’s looking for a low-code or no-code solution? (18:30) - Do you have any kind of metric to tell you the health of your Podio system? (23:23) - Elevate & Delegate Ad (25:03) - Where did you come up with the idea to create an Onboarding Manager role? (29:45) - How do you handle your customer service aspect of the business? (32:18) - What is the Squad Model you’ve used to build your PM company? (35:27) - How do you gauge how well you’re doing in the eyes of your customers? (40:06) - Why is it so difficult to have a high Direct Labor Efficiency Ratio (43:47) - Appfolio Stack Ad read (45:24) - How can we improve this industry for its business owners? (49:09) - How do you facilitate coaching and teaching in your business? (51:59) - Do you have any plans on expanding geographically? (53:42) - Is there anything in the industry that has you excited right now? (54:36) - What marketing advice would you give to a small Property Management company? (57:12) - How do you think about churn? (01:01:38) - How can people learn more about you? Learn more about Ben Sencenbaugh & how to connect with him here: The Realty Medics [email protected] Ben on The Profitable Property Management Podcast Learn more about Peter Lohmann & how to connect with him here: Follow Peter on Twitter Join Peter’s Newsletter Visit Peter’s Website RL Property Management Mentioned in this episode: Podio Buildium LeadSimple