Benefits Of Consumer Duty

In this episode of the podcast, we are discussing how brokers and underwriters can benefit from the FCA’s Consumer Duty regulations. The new Duty sets higher and clearer standards of consumer protection across financial services and requires firms to put their customers’ needs first. We are joined by Mandy Hunt, Chair of the Society of Underwriting Professionals, and Laura Hancock, Chair of the Society of Insurance Broking. To find out more about this podcast and for useful links go to: thejournal.cii.co.uk/podcasts