Best Buy Is Reimagining Retail

"Being the best in your industry is not enough," says CEO Corie Barry.

Episode 27 of the Leadership Next podcast, hosted by Fortune, titled "Best Buy Is Reimagining Retail" was published on July 27, 2021 and runs 26 minutes.

July 27, 2021 ·26m · Leadership Next

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Summary

When the COVID pandemic hit, Best Buy turned all of its stores into curbside service only - in the span of just 48 hours. And while stores have since reopened, many changes made as a result of the global crisis are here to stay. CEO Corie Barry tells Leadership Next how Best Buy has rethought using its stores, connecting with customers and best utilizing employee skills. And what about business itself? Will the outsize demand we saw for tech products eventually wane? Barry's answer may surprise you. Also in this episode: Best Buy's efforts to retain women employees, its focus on cybersecurity, and why being CEO "is not a job you do by yourself."

Episode Description

When the COVID pandemic hit, Best Buy turned all of its stores into curbside service only - in the span of just 48 hours. And while stores have since reopened, many changes made as a result of the global crisis are here to stay. CEO Corie Barry tells Leadership Next how Best Buy has rethought using its stores, connecting with customers and best utilizing employee skills. And what about business itself? Will the outsize demand we saw for tech products eventually wane? Barry's answer may surprise you. Also in this episode: Best Buy's efforts to retain women employees, its focus on cybersecurity, and why being CEO "is not a job you do by yourself."

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