Best Of Convergence: Crafting "Surprisingly Great" Developer Experiences with Kenneth Auchenberg

Great developer experience isn't just about clean docs or helpful error messages—it's about intentionally delighting your user at every step. In this episode of Convergence.fm, host Ashok Sivanand is joined by Kenneth Auchenberg—former product leader at Microsoft and Stripe—for a masterclass on what it really takes to design and scale developer-centric platforms. The Convergence.fm podcast team is taking a break in the month of August, but we'll be back with new episodes in the fall. Until then, Ashok wants to share one of his favorite episodes. We'll be back in September with a new set of episodes on fostering engaged teams who ship delightful products. Thanks for watching and listening.  This episode originally aired June 24th, 2024 Kenneth helped shape Visual Studio Code and later played a key role in defining Stripe's gold-standard API experience. In this conversation, he breaks down the building blocks of DevEx success—from friction logging and human-centered design to measuring satisfaction and optimizing for the long tail of developers. They explore the differences between platform and infrastructure businesses, explain why most companies aren't ready to be platforms, and walk through frameworks for product metrics that matter. Whether you're designing your first SDK or scaling a full-fledged platform, you'll leave with actionable insights for making developers love your product. Unlock the full potential of your product team with Integral's player coaches, experts in lean, human-centered design. Visit integral.io/convergence for a free Product Success Lab workshop to gain clarity and confidence in tackling any product design or engineering challenge. Inside the episode… What Stripe got right about developer experience The difference between DevRel and DevEx How to test and measure developer delight When to evolve from infrastructure to platform Why great DevEx starts with product-market fit Mentioned in this episode… Stripe Microsoft / VS Code GitHub AWS Marketplace Shopify Superbase Recent.dev Subscribe to the Convergence podcast wherever you get podcasts including video episodes on YouTube at youtube.com/@convergencefmpodcast Learn something? Give us a 5 star review and like the podcast on YouTube. It's how we grow.