Best of the Podcast 2018: Build Power Moments in Your Customer Experience

"Our lives as human beings are made up of moments," said Dan Heath in my interview with him earlier this year. One of my most popular podcast episodes of this year features Dan Heath, co-author of the book, The Power of Moments: Why Certain Experiences Have Extraordinary Impact. Though not a CX book per se, it will definitely get you thinking about ways you can differentiate your brand and the experiences you provide to your customers.