Best of the Podcast: Defining the CX Role in a Mission-Focused Company with Lyft's VP of Customer Experience and Trust

As 2017 comes to an end, I'm replaying 3 of my most popular podcast episodes of 2017. In this episode, I chat with Mary Winfield, the VP of Customer Experience and Trust at Lyft. In addition to sharing what leadership qualities helped her advance the work in her position, Mary shared show she defines the customer experience role in a mission-centered company, the importance of good hiring, and how to grow the company responsibly. Get show notes and more information at customerbliss.com/mary.