Best Practices for Utilizing Ai in Insurance

from Alliance NOW! Risk & Insurance Podcast Series · host Will Hold, Robin Spaulding, Risk & Insurance Education Alliance

As you consider how AI might impact your workflows, your team, or your day-to-day work, the CIC Agency Management course offers a practical next step, helping you lead through change, improve operations, and apply new technology more effectively. Learn more: https://pro.scic.com/course-schedule/?name=Agency%20Management Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.

Episode metadata supplied by the publisher feed · Published Apr 8, 2026

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What this episode covers

In this episode of Alliance Insights, host William Hold speaks with Robin Spaulding, Head of Insurance at Roots, about how artificial intelligence is reshaping the insurance industry beyond experimentation and into real operational impact. Robin breaks down where AI is delivering the most value today—claims, underwriting, and policy servicing—and explains how automating repetitive, manual workflows allows insurance professionals to focus on judgment, strategy, and empathy. The discussion highlights client‑driven innovation, real‑world examples of AI‑powered efficiency, and why human expertise remains essential even as automation accelerates.

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Best Practices for Utilizing Ai in Insurance

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This episode is 37 minutes long.

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This episode was published on April 8, 2026.

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