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Best Practices for Utilizing Ai in Insurance

In this episode of Alliance Insights, host William Hold speaks with Robin Spaulding, Head of Insurance at Roots, about how artificial intelligence is reshaping the insurance industry beyond experimentation and into real operational impact. Robin breaks down where AI is delivering the most value today—claims, underwriting, and policy servicing—and explains how automating repetitive, manual workflows allows insurance professionals to focus on judgment, strategy, and empathy. The discussion highlights client‑driven innovation, real‑world examples of AI‑powered efficiency, and why human expertise remains essential even as automation accelerates.

Episode 149 of the Alliance NOW! Risk & Insurance Podcast Series podcast, hosted by The National Alliance for Insurance Education & Research, titled "Best Practices for Utilizing Ai in Insurance" was published on April 8, 2026 and runs 37 minutes.

April 8, 2026 ·37m · Alliance NOW! Risk & Insurance Podcast Series

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Summary

In this episode of Alliance Insights, host William Hold speaks with Robin Spaulding, Head of Insurance at Roots, about how artificial intelligence is reshaping the insurance industry beyond experimentation and into real operational impact. Robin breaks down where AI is delivering the most value today—claims, underwriting, and policy servicing—and explains how automating repetitive, manual workflows allows insurance professionals to focus on judgment, strategy, and empathy. The discussion highlights client‑driven innovation, real‑world examples of AI‑powered efficiency, and why human expertise remains essential even as automation accelerates.

Episode Description

  • Why AI adoption in insurance has shifted from “experimental” to operational
  • Robin Spaulding’s career journey and perspective from claims to leadership
  • How Roots uses agentic AI to automate underwriting, claims, and policy servicing
  • Key workflows primed for AI:
    • Claims indexing and first notice of loss
    • Claim summaries and document classification
    • Policy and submission review for complex commercial policies
  • The hidden cost of manual work in claims and underwriting
  • Balancing straight‑through processing with “human in the loop” decision‑making
  • Improving job satisfaction by removing repetitive administrative tasks
  • How better data flow between claims and underwriting improves outcomes
  • Why empathy and human judgment remain critical in claims handling
  • What insurance professionals should focus on to prepare for an AI‑enabled future

Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.

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