EPISODE · Apr 24, 2026 · 33 MIN
Better Decisions: You're Data Rich And Decision Poor, And It's Showing with Doug Melton
from I Hate It Here · host Hebba Youssef
We have more data than ever, and somehow we're still making people decisions that feel like they were made with a Magic 8-Ball and a prayer. Make it make sense! Dashboards, engagement scores, predictive analytics…it's all there, and yet the decisions still feel completely disconnected from what the numbers are saying. In this episode of Better Decisions, I sat down with Doug Melton, Global Chief Commercial Officer for Human Capital at Aon and a human capital analytics expert, to get into why orgs are so insight-rich but decision-poor, and what it looks like to close that gap. --- Aon’s Human Capital capabilities help organizations make confident workforce decisions by connecting advisory, insights and data across health benefits, talent and retirement. By aligning people strategies to business outcomes, we enable leaders to drive engagement, manage program sustainability, and build a resilient workforce ready for what’s next. Learn more at Aon.com --- 00:00:00 - Intro 00:02:57 - Why Orgs Struggle to Turn People into Data Decisions 00:06:20 - Why Some People Struggle to Even Understand the Data in Front of Them 00:08:32 - Ways Leaders Can Come to Agreements on Outcomes and How They’re Being Measured 00:12:27 - The Difference Between Collecting Data and Making Better Decisions With the Data you Already Have 00:16:19 - What Does Good Judgment Look Like When Analytics Conflict With Intuition? 00:23:05 - One Analytics Decision Companies Keep Getting Wrong--- If you love I Hate It Here, sign up to Hebba’s newsletter! It’s for jaded, overworked, and emotionally burnt-out HR/People Operations professionals needing a little inspiration. https://workweek.com/discover-newsletters/i-hate-it-here-newsletter/ And if you love the podcast, be sure to check out I Hate It Here on YouTube for even more exclusive insider content! Follow Doug: LinkedIn: https://www.linkedin.com/in/doug-melton-a955a12/ Follow Hebba: YouTube: https://www.youtube.com/@ihateit-here/videos LinkedIn: https://linkedin.com/in/hebba-youssef Twitter: https://twitter.com/hebbamyoussef
What this episode covers
We have more data than ever, and somehow we're still making people decisions that feel like they were made with a Magic 8-Ball and a prayer. Make it make sense! Dashboards, engagement scores, predictive analytics…it's all there, and yet the decisions still feel completely disconnected from what the numbers are saying. In this episode of Better Decisions, I sat down with Doug Melton, Global Chief Commercial Officer for Human Capital at Aon and a human capital analytics expert, to get into why orgs are so insight-rich but decision-poor, and what it looks like to close that gap. --- Aon’s Human Capital capabilities help organizations make confident workforce decisions by connecting advisory, insights and data across health benefits, talent and retirement. By aligning people strategies to business outcomes, we enable leaders to drive engagement, manage program sustainability, and build a resilient workforce ready for what’s next. Learn more at Aon.com --- 00:00:00 - Intro 00:02:57 - Why Orgs Struggle to Turn People into Data Decisions 00:06:20 - Why Some People Struggle to Even Understand the Data in Front of Them 00:08:32 - Ways Leaders Can Come to Agreements on Outcomes and How They’re Being Measured 00:12:27 - The Difference Between Collecting Data and Making Better Decisions With the Data you Already Have 00:16:19 - What Does Good Judgment Look Like When Analytics Conflict With Intuition? 00:23:05 - One Analytics Decision Companies Keep Getting Wrong--- If you love I Hate It Here, sign up to Hebba’s newsletter! It’s for jaded, overworked, and emotionally burnt-out HR/People Operations professionals needing a little inspiration. https://workweek.com/discover-newsletters/i-hate-it-here-newsletter/ And if you love the podcast, be sure to check out I Hate It Here on YouTube for even more exclusive insider content! Follow Doug: LinkedIn: https://www.linkedin.com/in/doug-melton-a955a12/ Follow Hebba: YouTube: https://www.youtube.com/@ihateit-here/videos LinkedIn: https://linkedin.com/in/hebba-youssef Twitter: https://twitter.com/hebbamyoussef
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Better Decisions: You're Data Rich And Decision Poor, And It's Showing with Doug Melton
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