Better Emotional Intelligence: Part 2

In part two of our series on Better Emotional Intelligence, we cover the final two components of EQ, empathy and managing emotions in others. We share tips & tricks, do a live role playing exercise, and finish with what experiments we're going to try and report back on for improving our own EQ.

Episode 83 of the The Better Show podcast, hosted by Ian Mikutel, March Rogers, Darren Austin, titled "Better Emotional Intelligence: Part 2" was published on May 13, 2019 and runs 61 minutes.

May 13, 2019 ·61m · The Better Show

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Summary

Episode Description

Show Notes

2:20— How empathy relates to emotional intelligence and the role of curiosity in developing empathy.
5:55— The difference between extreme empathy and practical empathy.
9:40— What is active listening and how to use active listening to build your empathy for others.
14:20— We discuss a tactic to teach empathy to children by giving them responsibility for caring for a plant.
18:52— Ian challenges March to model both the good and bad versions of active listening.
24:57— Why going into “problem solving mode” when engaging with your significant other is not an empathetic response.
30:29— March offers a tip for challenging oneself as a way to build empathy for others.
32:22— We explore what it means to manage emotions in others and why that isn’t always a manipulative behavior.
34:24— Tactics for learning how to manage others’ emotions including noticing others’ behavior and being mindful of the way you phrase questions.
39:02— Ian and Darren share their experiences from a time when they each had to use emotional management tactics to calm down someone who was extremely upset.
42:55— How Scott Pelly from 60 minutes uses the phrase “I wonder” to open up his interview candidates.
46:40— What is “non-violent communication” and where can it be useful.
51:12— March shares a tip from the Gottman Institute called a “love map” to understand more about what they care about.
52:25— Ian decides to work on avoiding going into “problem solving mode” in his conversations with his fiancee.
53:46— As part of helping test a training course for non-violent communication, Darren is going through the exercise of caring for a plant to increase empathetic awareness.