Better Living Through Technology: Wildfire Survivor/Insurtech Founder Michael Balarezo of Adjusto

What happens when the adjuster becomes the policyholder?In this episode, The Salty Adjuster sits down with Michael Balarezo, a former claims adjuster who later survived his own devastating wildfire loss as a husband, father, and insurance professional. Michael shares what it feels like to stand on the other side of the claim, when your training, experience, and composure collide with the reality of watching your own life burn.Together they talk about the emotional weight of contents claims, the gaps in the recovery process, and why Michael ultimately founded Adjusto to make claims more human for the people living through them.It’s an honest conversation about loss, resilience, claims culture, and the difference between processing a claim and actually helping someone recover.