Better Numbers Better Connections
from Customer Experience University - Winning Loyalty & Engagement One Customer at a Time Hosted by Dr. Joseph A. Michelli
Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns. He places this number in the context of customer retention and customer acquistion costs.
Embed this episode
No transcript yet.
Frequently asked questions
How long is this episode of Customer Experience University - Winning Loyalty & Engagement One Customer at a Time?
This episode is 3 minutes long.
When was this Customer Experience University - Winning Loyalty & Engagement One Customer at a Time episode published?
This episode was published on June 22, 2009.
Can I download this Customer Experience University - Winning Loyalty & Engagement One Customer at a Time episode?
Yes. Use the download control on the episode player to save the publisher-provided media file.