EPISODE · Feb 3, 2026 · 23 MIN
Better Outcomes: Navigating Complex Casualty Claims
from The Edge of Risk Podcast by IRMI · host irmi
Casualty claims are growing more complex—and risk professionals need practical strategies to stay ahead. In this episode of The Edge of Risk Podcast, we're joined by Rachael Chen, Senior Vice President in Marsh’s U.S. Casualty Energy Practice, and Phil Educate, Senior Vice President in Marsh’s Claims Practice. Together, they’ll explore the factors that lead to complex claims, the shift in jury dynamics, and proactive tactics to manage troublesome claims and achieve better outcomes.
What this episode covers
Casualty claims are growing more complex—and risk professionals need practical strategies to stay ahead. In this episode of The Edge of Risk Podcast, we're joined by Rachael Chen, Senior Vice President in Marsh’s U.S. Casualty Energy Practice, and Phil Educate, Senior Vice President in Marsh’s Claims Practice. Together, they’ll explore the factors that lead to complex claims, the shift in jury dynamics, and proactive tactics to manage troublesome claims and achieve better outcomes.
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Better Outcomes: Navigating Complex Casualty Claims
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