Beyond Artificial Intelligence: Artificial Empathy | Glen Drummond

In this episode of AQ's Blog & Grill, Alan chats with long-time colleague and friend Glen Drummond about a potential, slippery slope of AI and other emerging, predictive technology. "Empathy is an essential and defining human quality," says Glen. And, more than that, we're hard-wired to respond to empathy. So, what happens when there's a disconnect between what we expect to see happen, and what we experience? Lean in as Glen shares his insights into how to avoid AI and predictive technologies evolving to deepen the gap, making corporations less empathetic, and how we can get ahead of it and program these technologies to do more corporate good.