Beyond Chatbots: How Agentic AI is Changing Business

What happens when artificial intelligence moves beyond generating content and begins acting independently to complete tasks? In this episode, Nitin Joglekar, PhD, explores the rapidly emerging field of agentic AI and its implications for the workplace. Drawing on ongoing research and collaborations with faculty and students at the Villanova School of Business, Dr. Joglekar discusses how agentic AI systems could transform how organizations operate—from decision-making and workflow management to innovation and productivity. At the same time, he examines the important ethical and societal questions these technologies raise: How much autonomy should AI systems have? What guardrails are needed to ensure responsible use? And how should business leaders prepare for these changes?