Beyond Exceptional: The New Blueprint for Automotive Customer Experience Success with

What if your service department could create experiences so powerful... customers would never dream of going anywhere else?In this episode of the Fixed Ops Roundtable, I’m thrilled to sit down with none other than Moazzam Abu Bakar — best-selling author, customer experience futurist, and one of the brightest minds reshaping the retail auto industry.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:We dive deep into the heart of what really drives customer loyalty (hint: it’s not just the car!). Moazzam shares powerful lessons from his 25+ year journey working with brands like Honda, Toyota, and DFSK — and why he believes your service advisors are the true heartbeat of your dealership.You'll discover:Why after-sales is the battlefield for customer loyalty (and why most dealerships miss it)Practical frameworks from his book Beyond Exceptional to elevate your customer experience immediatelyHow the car business is evolving globally — especially in emerging markets like PakistanWhy today’s customer demands more than just a transaction — they expect a heart-touching experienceHow electrification, digitalization, and customer-centricity are reshaping the future of automotive retailPlus, Moazzam reveals how social media is transforming customer expectations worldwide — and how dealerships must rethink their strategies to stay ahead.Listen to the episode featuring Moazzam Abu Bakar for even more insights!Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXYThanks, Moazzam Abu BakarConnect with Ted Ings and the Fixed Ops Roundtable:Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement