Beyond Insurance: The Hidden Habits and Systems That Protect Your Practice's Profitability

Why do some dental practices grow into successful multi-location groups while others struggle to scale beyond a second office? In this episode of the Insurance Untangled Podcast, host Don Adeesha sits down with Courtney Staiger, CFE, to explore one of the most overlooked threats facing dental practices today: fraud, embezzlement, and financial vulnerabilities hiding in plain sight. Drawing from her experience investigating fraud and helping businesses strengthen internal controls, Courtney shares the warning signs practice owners often miss, why trust alone is never a financial strategy, and the systems every practice should have in place to protect revenue and reduce risk. The conversation dives into common embezzlement schemes, the importance of segregation of duties, how to identify red flags before they become costly problems, and practical steps dental leaders can take to create a culture of accountability without damaging team trust. Whether you're a solo practice owner, managing multiple locations, or preparing for future growth, this episode offers valuable insights into protecting the business you've worked so hard to build. Topics discussed include: • Common fraud and embezzlement schemes in dental practices • Warning signs owners and managers often overlook • Why internal controls matter, even in close-knit teams • Creating accountability without creating distrust • Financial safeguards every growing practice should implement • The role of leadership in reducing organizational risk • Practical steps to protect revenue and strengthen operations Connect with Courtney Staiger: LinkedIn: Courtney Staiger, CFE Insurance Untangled is dedicated to helping dental practice owners navigate growth, operations, leadership, marketing, and profitability through conversations with industry experts and successful practice leaders.