Beyond Mediocrity: Transforming Customer Experience with Jon Picoult

from Buffering · host Zack Kilgore and Gabe Petersen

Are you impressing your customers, and turning them into lifelong fans? Join us as we sit down with Jon Picoult, the founder of Watermark Consulting and author of the bestselling book, “From Impressed to Obsessed: 12 Principles for Turning Customers and Employees Into Lifelong Fans” to discuss the importance of customer experience while sharing practical advice for businesses.

Episode metadata supplied by the publisher feed · Published Mar 4, 2025

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Beyond Mediocrity: Transforming Customer Experience with Jon Picoult

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This episode was published on March 4, 2025.

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