Beyond Poor Practice: How to Decide When Suspicious Activity Warrants a Formal Investigation

When does “poor practice” cross the line into suspicious activity that requires a formal investigation?In this episode of Rxpert Solutions, returning guest Denise Bruscino shares her expertise on one of the most critical decision points in diversion prevention programs: knowing when to act.We discuss:- Why dismissing red flags as simple mistakes can allow diversion to continue unchecked- How committees evaluate suspicious activity and decide when to escalate- Real-world examples of cases that appeared innocent but weren’t- When drug testing becomes appropriate- How culture, staff relationships, and organizational bias affect investigationsThis conversation provides a decision-making framework that helps pharmacy leaders, compliance officers, and diversion teams strengthen oversight and protect both patients and controlled substances.Thanks to our sponsor: MIDAS Healthcare SolutionsLearn more about how MidasVIEW™ safeguards patient and caregiver safety while driving compliance in controlled substance waste management: ⁠https://midashs.com/⁠More from Rxpert Solutions: ⁠https://www.rxpert.solutions/