Beyond the Beautiful Home | Edward May

Edward May has spent over 20 years in hospitality, from independent hotels in America to running chalets in Courchevel to knocking on doors in the Cotswolds in 2008 with an idea most people didn't understand yet. That idea became Hidden & Found, a company that brings full hotel-level service into privately rented homes across Europe.In this conversation, Edward gets honest about what actually separates a beautiful property from one that delivers. It comes down to care, and that always filters down from the top. We talk about what guests are genuinely craving right now, and why so many travel agents are over-promising and under-delivering because anyone can build a website and list homes without ever actually being on the ground. Edward's team is the one showing up, facilitating the stay, and course correcting when things go sideways.He also shares the Bali stay that stuck with him for over a decade and what it looks like to travel with the same family for 15 years.If you work in hotels or manage properties, this one is full of real perspective on the guest journey.Find Hidden and Found at www.hiddenandfound.com