Beyond the Eye Test: Understanding Neurodiversity in Modern Optics

The optical industry has evolved dramatically over the years, but one area that continues to demand greater understanding is the support of neurodivergent patients and the importance of mental wellbeing within the practice. In this insightful conversation, Garry Kousoulou speaks with experienced optical professional and disability advocate Tammie Loughlinabout the need for more inclusive, patient-centred care.With more than 25 years’ experience in optics, Tammy brings a unique perspective, having worked across independent practices, multiples and hospitals while also drawing on her own experiences of neurodiversity. Together, Garry and Tammy discuss how conditions such as autism, ADHD and anxiety can affect a patient’s journey—from booking an appointment and sitting in the waiting room to undergoing an eye examination and choosing new glasses.The discussion highlights the challenges that many neurodivergent people face in environments that can be overwhelming, noisy and unfamiliar. Tammy explains that small changes, such as providing quieter spaces, recognising signs of anxiety and adapting communication styles, can have a profound impact on a patient’s experience.The pair also explore how the profession has changed over the decades. Optics is no longer simply about dispensing spectacles; it is about understanding people, showing empathy and recognising that every patient has different needs. As the industry becomes increasingly focused on clinical care and patient wellbeing, these conversations are more important than ever.Whether you are an optometrist, dispensing optician or practice owner, this interview offers valuable insights into creating a more welcoming and accessible environment for all patients. By embracing diversity and putting people first, optical practices can build stronger relationships, improve patient outcomes and ensure that everyone feels seen, heard and understood.