Beyond the KPI: Creating Value and Ownership in Your Organization

In this episode of Founders Future, with host Olivia Sammons, we are joined by Karen Kwong, founder of Ren Organisational Consulting Ltd (RenOC). Karen shares her fascinating journey from being a trader in a large fund management company to becoming an organizational psychology coach and entrepreneur. She delves into the critical "people problems" she observed in corporations—where leaders are often promoted for technical skills, not leadership ability—and how this discovery led her to found RenOC to help individuals and teams thrive by fostering a mindset of ownership, collaboration, and value creation.Karen explains how her work helps organizations, from large multinationals to high-growth scale-ups, shift from a culture of mere efficiency to one of profound effectiveness. She emphasizes the importance of asking first-principle questions to uncover root challenges, encouraging leaders to confront tensions and move beyond fixed KPIs to build more scalable, impactful, and joyful businesses. The conversation is a deep dive into the power of coaching to instil an entrepreneurial mindset at every level of an organization.