Beyond the Sale: Redefining Customer Service in Property

Real estate isn’t just about transactions, it’s about people.In this episode, we sit down with Justin Merendino, a local agent known for doing things the right way. From his deep community roots to his people-first approach, Justin shares what true service looks like in an industry that often forgets the human side.At Locale, we believe the same: that trust, care, and clear guidance should be the norm, not the exception. And Justin’s story is a reminder of how powerful that can be.Connect with our guest: Justin MerendinoInstagram: @justin_merendino_raywhiteFOLLOW US FOR MORELocale HomesHelping West Australians buy and build new homes, minus the overwhelm.Instagram: @localehomesauTikTok: @locale.homesWebsite: localehomes.com.auLocale WealthSmart property strategies, simplified for rentvestors, investors, and future-you.Instagram: @localewealthTikTok: @localewealthWebsite: localewealth.com.auLocale FinancialHome loan experts who work for you, not the bank, so you can buy with clarity and confidenceInstagram: @localefinancialTikTok: @localefinancialWebsite: localefinancial.com.auLocale Property Group is the team behind Locale Homes, Locale Wealth, and Locale Financial, on a mission to help Australians build, grow, and own their futures. From securing your first home to growing wealth through property or navigating finance with clarity, we’re here to simplify the journey and deliver real results. As client advocates, we offer honest guidance every step of the way, not just selling homes or loans, but reshaping how Australians experience property.