Bi-Directional Empathy in Healthcare ft. Christine Bechtel Purposeful Empathy Hosted by Anita Nowak

Watch this episode to learn how patient-clinician relationships can be improved through an innovative practice called 3rd Conversation. Co-founder of X4-Health, Christine Bechtel is a nationally recognized patient advocate and expert in digital health and quality healthcare. In this episode, she describes how "bi-directional empathy” is a powerful communication tool that positively impacts both patients and physicians. 00:00 Introduction 00:23 About Christine Bechtel 01:29 Why has the the patient-clinician relationship eroded? 04:39 Christine describes 3rd Conversation and the reason it was developed 06:47 The importance of non-violent communication in healthcare 08:08 What is “bi-directional empathy?" 9:48 Anita shares an anecdote about a positive and negative experience at a hospital 15:24 Why the healthcare system impedes empathic communication 19:24 What is the impact of 3rd Conversation? 23:20 How human-centered approaches improve workplace performance 26:03 Why the politicization of COVID negatively impacted clinician-patient relationships 29:07 Christine Bechtel’s Purposeful Empathy story CONNECT WITH CHRISTINE BECHTEL ✩ LinkedIn https://www.linkedin.com/in/christine-bechtel-369b725/ ✩ Website http://www.3rdConversation.org CONNECT WITH ANITA ✩ Email [email protected] ✩ Website https://www.anitanowak.com/ ✩ LinkedIn www.linkedin.com/in/anitanowak ✩ Instagram https://tinyurl.com/anitanowakinstagram ✩ Twitter https://twitter.com/anitanowak21 ✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook ✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity ✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast This episode was brought to you by Grand Heron International REACH THEM AT ✩ Website www.grandheroninternational.ca; www.ghi.coach ✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/ ✩ Facebook https://www.facebook.com/grandheroninternational/ ✩ Instagram @Grand_Heron_International ✩ Twitter @GrandHeronIntl ✩ https://twitter.com/GrandHeronIntl Video edited by David Tsvariani