Bi-Directional Empathy in Healthcare ft. Christine Bechte...

What this episode covers

Watch this episode to learn how patient-clinician relationships can be improved through an innovative practice called 3rd Conversation. Co-founder of X4-Health, Christine Bechtel is a nationally recognized patient advocate and expert in digital health and quality healthcare. In this episode, she describes how "bi-directional empathy” is a powerful communication tool that positively impacts both patients and physicians. 00:00 Introduction 00:23 About Christine Bechtel 01:29 Why has the the patient-clinician relationship eroded? 04:39 Christine describes 3rd Conversation and the reason it was developed 06:47 The importance of non-violent communication in healthcare 08:08 What is “bi-directional empathy?" 9:48 Anita shares an anecdote about a positive and negative experience at a hospital 15:24 Why the healthcare system impedes empathic communication 19:24 What is the impact of 3rd Conversation? 23:20 How human-centered approaches improve workplace performance 26:03 Why the politicization of COVID negatively impacted clinician-patient relationships 29:07 Christine Bechtel’s Purposeful Empathy story CONNECT WITH CHRISTINE BECHTEL ✩ LinkedIn https://www.linkedin.com/in/christine-bechtel-369b725/ ✩ Website http://www.3rdConversation.org CONNECT WITH ANITA ✩ Email [email protected] ✩ Website https://www.anitanowak.com/ ✩ LinkedIn www.linkedin.com/in/anitanowak ✩ Instagram https://tinyurl.com/anitanowakinstagram ✩ Twitter https://twitter.com/anitanowak21 ✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook ✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity ✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast This episode was brought to you by Grand Heron International REACH THEM AT ✩ Website www.grandheroninternational.ca; www.ghi.coach ✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/ ✩ Facebook https://www.facebook.com/grandheroninternational/ ✩ Instagram @Grand_Heron_International ✩ Twitter @GrandHeronIntl ✩ https://twitter.com/GrandHeronIntl Video edited by David Tsvariani

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Frequently Asked Questions

How long is this episode of Purposeful Empathy with Anita Nowak?

This episode is 32 minutes long.

When was this Purposeful Empathy with Anita Nowak episode published?

This episode was published on June 2, 2022.

What is this episode about?

Watch this episode to learn how patient-clinician relationships can be improved through an innovative practice called 3rd Conversation. Co-founder of X4-Health, Christine Bechtel is a nationally recognized patient advocate and expert in digital...

Can I download this Purposeful Empathy with Anita Nowak episode?

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