BIFF by Bill Eddy

https://thebookvoice.com/podcasts/2/audible/95388 to listen full audiobooks. Title: BIFF Series: Conflict Communication Series, Book 1 Author: Bill Eddy Narrator: Scott R. Pollak Format: mp3 Length: 3 hrs and 55 mins Release date: 09-02-24 Ratings: 5 out of 5 stars, 13 ratings Genres: Decision-Making & Problem Solving Publisher's Summary: I wrote this book to help you respond to anyone who tries to engage you with hostile emails, texts, Facebook postings, vicious rumors, or just plain difficult behavior. But before I explain how to write a BIFF response, I want to give you a brief understanding of how HCPs think.