Big Box, Bigger Problems – Why Retail Design Is Failing Humans (and the Radical Rethink Canadian Tire Is Betting On) – Episode 137 with Sarah Heppinstall

This week on Better Buildings for Humans, host Joe Menchefski sits down with Sarah Heppinstall, Vice President of Design, Construction, and Maintenance at Canadian Tire, to explore what it really takes to deliver human-centered retail at scale. From her journey across the UK and Canada to leading national building strategies, Sarah shares how customer experience, employee well-being, and operational efficiency intersect in every design decision.The conversation dives into flexible “kit of parts” store design, the role of daylight in staff spaces, and how massive retail environments can still feel intuitive and welcoming. Sarah also unpacks the realities of decarbonization, resilience planning for extreme weather, and the challenge of balancing sustainability with cost and speed.It’s a practical, insightful look at retail spaces that don’t just serve customers—they evolve with them.More About Sarah HeppinstallSarah Heppinstall is a construction and real estate leader with over 20 years of experience delivering complex retail and commercial projects across Canada. Throughout her career, she’s seen how sustainability goals succeed, or fail, based on how well they’re embedded into project delivery, governance, and day‑to‑day decision-making.In her senior leadership roles at Canadian Tire Corporation, First Capital REIT, and Colliers Project Leaders, Sarah led large-scale portfolios with a strong focus on responsible design, construction, and operations. At Canadian Tire, she played a key leadership role in advancing retail sustainability efforts, integrating environmental priorities into store development, capital planning, and execution at scale.Today, Sarah is the Founder and Principal of HEPPINSTALL PMO, where she helps retailers and landlords bring clarity, predictability, and calm to complex project portfolios, while ensuring sustainability objectives are practical, measurable, and achievable. Her work focuses on building practical project delivery methods that leaders actually use, grounded in clear execution, strong governance, and people-first leadership.CONTACT:https://www.linkedin.com/in/sarah-heppinstall-0329b16/ Where To Find Us:https://bbfhpod.advancedglazings.com/www.advancedglazings.comhttps://www.linkedin.com/company/better-buildings-for-humans-podcastwww.linkedin.com/in/advanced-glazings-ltd-848b4625https://twitter.com/bbfhpodhttps://twitter.com/Solera_Daylighthttps://www.instagram.com/bbfhpod/https://www.instagram.com/advancedglazingsltdhttps://www.facebook.com/AdvancedGlazingsltd