Big CX News - The Latest on NICE's New CEO, Salesforce's PredictSpring Acquisition, & Five9

Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by five prominent CX analysts to dissect the latest news in the space, including stories from NICE, Salesforce, and Five9.In this edition, our CX experts include: Zeus Kerravala, Principal Analyst at ZK Research Rebecca Wetteman, CEO & Principal Analyst at Valoir Simon Harrison, Founder & CEO of Actionary Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research Martin Schnieder, VP & Principal Analyst at Constellation ResearchLearn more about Zendesk's new GenAI capabilities by visiting Zendesk here.Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.