Black Box Thinking Why Most People Never Learn from Their Mistakes--But Some Do Matthew Syed

Syed explains how an organization’s culture and systems either promote or prevent learning, and he lays out several steps for learning from failure in our complex world. Any organization can change its culture and systems by embracing failure as a powerful source of learning. We’ve rounded out Syed’s ideas with advice from Tribal Leadership and The Fifth Discipline, which discuss the cultures and systems of effective businesses.