[Blog] Loyalty program metrics: measuring the health of your loyalty program

Here’s the audio version of the blog explaining the expert-tested metrics for a successful loyalty program. From switching ratio, NPS, and enrollment rate to upsell or participation rate, we've put together nine essential loyalty program metrics so that you can measure your scheme and follow best-practice guidelines. Listen to this podcast to learn about: Daily, short-term, and long-term metrics Customer segmentation before selecting customer key metrics Top nine KPIs for measuring loyalty More nice-to-have customer loyalty metrics Read the article on the blog Connect with us: Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ The Loyalty builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]