Boardroom Ghosting: How Ignoring Staff Emails Drains Nonprofit Momentum

Nonprofit boards play a critical role in guiding the organizations they serve, helping steer decisions, ensuring fiscal health, and offering strategic oversight. However, one glaring issue that's often swept under the rug is the lack of prompt responses to communications from executive directors and staff. Emails and important requests from staff frequently go unanswered or receive delayed responses from board members. This behavior, while common, is not only disrespectful but also sends a clear and damaging message to the very people who keep the organization running day in and day out. Staff members work tirelessly, often way beyond regular business hours and sometimes on weekends and holidays, sacrificing personal time and energy for the cause. When their emails are met with silence, it signals that their time, effort, and contributions aren't valued and appreciated. And worse yet, that they aren't valued and appreciated. Board members are in positions of authority, and their actions—or lack thereof—can have lasting consequences on staff morale, organizational efficiency, and overall culture. It's time to address this problem head-on. Nonprofit executives may not always feel empowered to confront this issue, but they shouldn't have to. Rather, it's the board's responsibility to hold its members accountable for this type of behavior. Listen in and learn why board members should respond promptly to staff communications, and three steps they can take to ensure they do so . . .