Bonus Clip: Best-in-Class vs All-in-One Tech | Josh Smith

Going back into the archive, this bonus clip comes from my Captive Conversations podcast with Josh Smith. Josh explores the trade-off between specialist best-in-class technology and an all-in-one platform, including the responsibility created by integrations, item data, reporting and governance. A practical framework for choosing a hospitality technology stack that the operation can genuinely manage after launch.