Bonus Episode #009 - Hospitality Meets Ken McGarrie - Author of The Surprise Restaurant Manager

In the next of our Bonus Episode's we chat to the brilliant Ken McGarrie, Passionate hospitality advocate, Founder of Korgen Hospitality in Chicago, USA and author of the superb "The Surprise Restaurant Manager".We get through loads including:-The career startFinding “A real Job”How people arrive at being a restaurant managerWhere the book came fromAsking for helpI have the timeThe power of languageBeing alert to the first impressionBeing aware of your guests moodThe complainers who don’t complainCovid US & UKBeing thankful to your teamMaking your team "unpoachable"PsychologyWhingeingThe Surprise Restaurant ManagerKen’s pay it forwardAnd of course Ken's superb journey. The book rightly takes front and centre here and Ken has created an invaluable resource for the industry.A massive thank you to Ken for coming on to chat, especially at 4.00am his time!Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy